Return policy
We're committed to your satisfaction with every purchase. If you're not completely happy with your order, we'll help with a simple return.
Return period
- You may return items within 30 days of receipt for a refund or exchange.
- Items must be unused, in their original condition, with all original packaging, accessories and documentation.
Non-returnable items
- Customised or special-order products.
- Items marked as "Final Sale" at the time of purchase.
- Products that have been used, damaged or altered after delivery.
How to start a return
- Email our customer support team at info@durbanspallets.co.za with your quote or order number and the reason for the return.
- We'll give you a Return Authorisation (RA) number and return instructions.
- Pack the item securely and include a copy of your invoice or order confirmation with the RA number.
Return shipping
- You pay return shipping unless the return is due to our error (for example a wrong or defective item).
- We recommend a trackable shipping method.
Refunds
- Once we receive and inspect the item, we'll let you know whether the refund is approved.
- Approved refunds are processed within 5 business days to your original payment method.
Damaged or defective items
If you receive a damaged or defective product, contact us within 48 hours of delivery with photos of the damage and we'll arrange a replacement or refund.
Questions?
Email info@durbanspallets.co.za or call 078 727 5235.