Privacy policy
Last updated 14 November 2026. This policy explains how we handle your personal information under the Protection of Personal Information Act (POPIA).
Who we are
Durban's Pallets (trading as Pallet manufacturers), 68 Columbine Place, Glen Anil, Durban, 4051. Information officer contact: info@durbanspallets.co.za.
What we collect
- Contact details you give us: name, company, email, phone/WhatsApp number, delivery address and VAT number.
- The quotes you request, the messages you send us and your quote history.
- Technical data: IP address and browser type (for security and spam prevention), and — if enabled — analytics and Meta Pixel cookies.
Why we use it
- To prepare and send quotes, invoices and deliveries.
- To answer your enquiries and messages.
- To keep your account secure and stop abuse.
- To improve our website and advertising (only aggregated or pseudonymous data).
Who we share it with
Only with service providers who help us run the business — our web host, email provider, delivery partners and, for website analytics, Google and Meta. We never sell your information.
How long we keep it
Account data stays until you delete your account. Quotes and invoices are kept for five years for tax purposes.
Your rights
- See and download your data: Dashboard → Account & delivery → Download my data.
- Correct your details in the same place.
- Delete your account: Account & delivery → Delete my account.
- Object or complain: email info@durbanspallets.co.za, or contact the Information Regulator (inforegulator.org.za).
Security
Passwords are stored hashed, all forms are protected against cross-site requests, and the site runs over HTTPS.